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TERMS & CONDITIONS
Wine Artisans: For those who believe in wine and not in labels
TERRE DI PERSETO
Azienda Agricola di Martelli Niccolò
VAT N.: IT06055650482
C.F.: MRTNCL89C11A564K
Via Perseto, 4
50026 San Casciano Val di Pesa
(Florence, Italy)
Mob.: ++39 393 8647233
info@terrediperseto.com
CONTACTS
SAFE & SECURED PAYMENTS
TERRE DI PERSETO is a trademark of the company “Terre di Perseto Azienda Agricola di Martelli Niccolò”.
PREMISES
- The sale of Terre di Perseto's products, understood as “products” all packaged products related to the world of wine, extra virgin olive oils, balsamic dressings and spirits offered in the dedicated online shop by the company Terre di Perseto Azienda Agricola di Martelli NIccolò, hereinafter referred to as TERRE DI PERSETO (also with reference to the domains TERREDIPERSETO.COM and/or TERREDIPERSETO.IT and/or TERREDIPERSETO.COMPANY.SITE and/or TERREDIPERSETO.EU hereinafter all indistinctly referred to as "Site"), is governed by these General Conditions of Sale.
- All products offered on the Site are sold directly from:
TERRE DI PERSETO Az. Agr. di Martelli Niccolò
Via Perseto, 4 - 50026 SAN CASCIANO V.P. (FI)
Tel. + 39 055 8217867 – Mob. +39 3938647233
Fiscal code: MRTNCL89C11A564K – VAT N. IT06055650482
REA nr 596433
e-mail contatto@terrediperseto.com
Pec terrediperseto@pec.it
www.terrediperseto.com - www.terrediperseto.it - This e-commerce activity is aimed exclusively at end users who are "consumers" and/or "consumer" exclusively over 18 (eighteen) years of age and in any case in accordance with the law in force and the regulations on e-commerce activities.
- By “consumer” and/or “consumers” TERRE DI PERSETO means any natural person who operates on its Site for purposes not related to his or her professional, commercial or entrepreneurial activity, if any.
- In compliance with the laws in force concerning the purchase of wines and spirits, TERRE DI PERSETO reserves the right not to proceed with orders from subjects other than the "consumer" and in compliance with the age limits set by law for both the purchase and the delivery of wine and spirits. In particular TERRE DI PERSETO does not sell spirits and wines to people under 18 years of age and, through the use of the TERREDIPERSETO.COM website and/or TERREDIPERSETO.IT website and/or TERREDIPERSETO.COMPANY.SITE and/or TERREDIPERSETO.EU, the consumer guarantees that he/she is at least 18 years old and that the person who will receive the shipment sent by TERRE DI PERSETO is at least 18 years old.
- The General Conditions of Sale exclusively regulate the offer, transmission, acceptance, shipping, purchase methods and right of withdrawal of purchase orders for products on the Site (TERREDIPERSETO.COM and/or TERREDIPERSETO.IT and/or TERREDIPERSETO.COMPANY.SITE and/or TERREDIPERSETO.EU), between users of the Site and the TERRE DI PERSETO company, while they do not regulate the supply of services or the sale of products by different subjects that are present on the Site through hyperlinks, links or banners.
- The General Conditions of Sale are periodically modified by TERRE DI PERSETO based on the development of its business and of the market, as well as in compliance with any updates and legislative changes. Every update and modification will be regularly published on the Site and are immediately effective from the date of publication.
- Any other information can be requested directly by contacting TERRE DI PERSETO, by writing an e-mail to the e-mail address: contatto@terrediperseto.com
SALES CONTRACT
- In order to purchase one or more products offered on the Site it is necessary to fill up the order form in electronic format and to send or forward it to TERRE DI PERSETO by e-mail, following the relative instructions.
- The order form contains a summary of the main commercial conditions, including the price, the means of payment and the methods of delivery, as well as information on the main characteristics of the product ordered and a reference to the General Sales Conditions.
- Once the contract is concluded, TERRE DI PERSETO will process your purchase order.
- Before processing the purchase order, TERRE DI PERSETO will ask the consumer to correct eventual errors in data entry, to read carefully the General Sales Conditions, including the right of withdrawal, to print a copy and to store or reproduce a copy for the consumer's personal uses.
- The contract is in Italian but a translation is available in English (sent to the consumer on his/her request).
- TERRE DI PERSETO may refuse or in any case not proceed with purchase orders that are incomplete or incorrect, or in case of unavailability of products or if orders are not paid, providing in such cases to inform the consumer by e-mail that the contract is not concluded and will not be processed, specifying the reasons and suggesting a solution when possible.
- If products on sale on the Site are no longer available or are not any more on sale when the order form is sent, TERRE DI PERSETO will promptly notify the consumer (in any case within thirty days starting from the day following that of the order transmission) about the unavailability of the ordered products. In the case that the consumer has already submitted the order form and paid the price, TERRE DI PERSETO will first suggest to the consumer one or more possible product alternatives, of equal or greater commercial value than the product/products ordered, otherwise TERRE DI PERSETO will provide a refund of the amount already paid by the consumer.
- By sending the order form via email, the consumer declares that he/she knows and unconditionally accepts the TERRE DI PERSETO's General Conditions of Sale (as described above and below) and undertakes to observe them in all relationships with TERRE DI PERSETO. In the event that the consumer does not agree and/or does not intend to accept, even partially, the terms reported in the General Conditions of Sale, TERRE DI PERSETO invites the consumer not to forward the order form for the purchase.
- By submitting the order form, the consumer also confirms that he/she is aware of the additional information contained on the Site, including any references via links, as well as TERRE DI PERSETO's Privacy Policy, TERRE DI PERSETO's Cookie Policy and TERRE DI PERSETO's General Conditions of Sale.
PRICES
- All prices showed are VAT included and the cost of transport is shown separately on the order form and on the invoice and/or on the tax receipt.
- Published prices and offers may change during the year, for this reason TERRE DI PERSETO reserves the right to make changes without notice.
- In case that a price has been incorrectly published by mistake, TERRE DI PERSETO reserves the right to renounce the sale.
- Prices are subject to updates, so TERRE DI PERSETO always invites the consumer to check the final sale price before submitting the order form.
PAYMENTS
- The payment methods are indicated in the order form.
- If the consumer requests an invoice for the purchase made, he/she must clearly specify this at the time of purchasing the products or when sending the order form. If not specified by the consumer at the time of purchasing the products or when sending the order form, TERRE DI PERSETO will issue a tax receipt for the purchase made by the consumer and therefore an invoice CANNOT be issued for the same order.
- The purchase of the products is inclusive of the shipping costs (visible separately) and will be debited to your current account at the time of shipment of the purchased products, as indicated in the order form.
- the price for the purchase of the products includes shipping costs (shown separately) and will be charged onto the credit card or debit card used by the consumer when placing the order for the purchased products, as indicated in the order form;
- The preferred payment method is by credit card, debit card. pre-paid card, PayPal or Stripe.
- all financial information necessary for the transaction will be transmitted, via encrypted protocol, to the CREDIT AGRICOLE Bank, which provides the relevant remote electronic payment services, without third parties having access to them.
- Such payment and financial information will never be used by TERRE DI PERSETO other than to complete the procedures related to the purchase and to issue the relative reimbursements in the event of a refund as a result of exercising the consumers' right of withdrawal, or if it becomes necessary to prevent or report to the police the commission of fraud on the Site.
SHIPPING AND PRODUCTS DELIVERY
- The shipment will always be accounted for with a regular invoice or a tax receipt.
- TERRE DI PERSETO uses, for deliveries, packaging patented and certified by the best national and international express couriers (MBE, DHL, BARTOLINI, GLS, TNT and others), through which TERRE DI PERSETO delivers the products ordered to the address indicated by the consumer in the purchase procedure and the express couriers assume full responsibility for the delivery, from the collection at the company Terre di Perseto up to the delivery to the address indicated by the consumer.
- Any damage or mismatch in the number of packages, as well as any delays in delivery, must be immediately notified to the express courier making the delivery, with the words “withdrawal with reserve for lack and/or damage of n ° ... packages/boxes” on the delivery document/AWB and and the consumer must notify Terre di Perseto company by email within seven calendar days from the complaint being made to the Courier, using the email address: contatto@terrediperseto.com.
- Even if the packaging is intact, the purchased products must in any case be checked by the consumer within seven calendar days of receiving the purchased products.
- As per the Legislative Decree 22/5/1999 n.185 (distance contracts) the goods travel at the recipient's risk, therefore Terre di Perseto is not responsible for any theft or damage caused by the express couriers used for the delivery, or by third parties.
It is important that the customer, upon receipt of the purchased products, checks that:
- the number of packages/boxes delivered corresponds to that indicated in the invoice and/or tax receipt/document;
- the purchased products correspond to what actually indicated in the invoice and/or tax receipt/document;
- the packaging is intact, not damaged, nor wet or otherwise altered or tampered with, even in the closing materials and/or seals (adhesive tape, etc.).
The following data are essential for the execution of the delivery:
- billing information/data (i.e. name, surname, delivery address, billing address, tax information/data, e-mail address, phone number, etc.);
- delivery data, (i.e. name, surname, delivery address, billing address, tax information/data, e-mail address, phone number, etc.).
RETURN OF PRODUCTS
- In the case of goods deemed defective by the consumer, within 7 (seven) calendar days of delivery the consumer must inform TERRE DI PERSETO via email to the email address: contatto@terrediperseto.com, so that TERRE DI PERSETO can immediately address the problem and find and/or propose a solution to the consumer;
- The defective goods must be returned by the consumer to TERRE DI PERSETO in their original packaging within 15 days of delivery; the shipping and packaging costs for the return shipment are the responsibility of the consumer who has purchased the products, while the defective goods will be replaced and sent back at the expense of TERRE DI PERSETO or refunded if out of stock;
- In the event that the consumer decides to exercise the right of withdrawal, TERRE DI PERSETO has the right not to refund and not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged or partially consumed;
- In the event that the consumer receives packages that are visibly damaged by the courier, broken or stained by leaking liquids from any broken bottles, the consumer must reject the shipment to the sender and inform TERRE DI PERSETO no later than 7 (seven) calendar days from the day on which the shipment was rejected by the sender. TERRE DI PERSETO will be responsible for proposing a solution to the consumer in this regard;
- In the event that the product/products to be replaced due to damage to the package/packages is/are out of stock, TERRE DI PERSETO will contact the consumer directly for a possible replacement or credit of the residual value. Any shipping costs for returning the damaged package/packages to TERRE DI PERSETO and redelivery of the new one/ones are borne by TERRE DI PERSETO;
- Delivery of the ordered goods typically takes place on weekdays, within a maximum of 45 working days from the date of placing the order on the Site with the due payment by credit card, debit card, PayPal, Stripe or prepaid card;
- For any information or notification regarding the shipment of orders, the consumer can directly contact TERRE DI PERSETO's Customer Service by e-mail at: contatto@terrediperseto.com
INFORMATION ON THE RIGHT OF WITHDRAWAL
- According to the Legislative Decree 206/05, the consumer has the right to withdraw from the purchase contract of the products, without any penalty, within 10 (ten) working days from receipt of the goods and upon written communication to be sent to TERRE DI PERSETO, using the return management procedure. However, it is not possible to change the single bottle of wine, spirits or extra virgin olive oil or the chosen product with another, without additional costs. The TERRE DI PERSETO's Customer Service is always available to try to resolve any issue related to the order placed, therefore TERRE DI PERSETO invites the consumer to contact TERRE DI PERSETO directly by e-mail at: contatto@terrediperseto.com.
In the communication/e-mail sent, the consumer must indicate the product or products for which he/she intends to exercise the right of withdrawal, the order number and the order date, the invoice number and/or tax receipt, his/her bank details (IBAN code). Once the communication/e-mail has been sent, the consumer must wait for a response from the TERRE DI PERSETO Customer Service that authorizes the return.
- The consumer may then send back the returned goods by handing them over to an express courier for shipment within ten (10) working days from when the consumer received the products, provided that the products had been received and are returned intact in every part, in the manner and within the terms agreed, unless the consumer waives the right to return said products.
- The only costs that the consumer will have to bear are those for returning the purchased products (for example: shipping costs, packaging, etc.), in accordance with art. 5, paragraph 6, Legislative Decree no. 185 dated 22/05/1999.
- The Right of Withdrawal, in addition to compliance with the terms and procedures described above, is deemed to be exercised correctly only if the following Conditions are fully respected:
- the purchased products must be returned substantially intact;
- the products must be returned in their original packaging;
- the returned products must be sent all together in a single shipment and TERRE DI PERSETO reserves the right not to accept bottles or products, from the same order, returned and/or shipped at different times;
- the costs of returning the goods/products will be borne by the consumer/buyer, including liability in the event of loss or damages to the products.
- the products arriving at TERRE DI PERSETO's warehouse will be examined to assess any damage or tampering (the substantial integrity of the returned goods/products is an essential condition for exercising the right of withdrawal). We recommend that the consumer pays the utmost attention when preparing the package;
- the products must not have been used or damaged.
- The right of withdrawal is reserved only for natural people, previously defined as "consumers" and/or “consumers”, and therefore any purchase made by retailers, resellers or dealers or by entities that in any capacity purchase the products to resell them, is excluded.
- The return form must be correctly filled and sent to TERRE DI PERSETO within ten (10) working days of receiving the products.
- If the Right of Withdrawal is exercised following the procedures, methods and terms indicated, TERRE DI PERSETO will refund any sums already collected for products purchased directly from the Site, which will be refunded to the consumer as quickly as possible and, in any case, within thirty (30) days from the date on which TERRE DI PERSETO physically receives the return, and only if each product is found to be perfectly intact.
- The refund procedure will be activated once the correct execution of the terms and conditions indicated above has been verified.
- If the terms and conditions for exercising the right of withdrawal have not been respected and/or fullfilled, the consumer will not be entitled to a refund of the sums already paid to TERRE DI PERSETO or to the issuance of the requested credit. The consumer will always be able to obtain, at the consumer's expense, the products in the state and conditions in which they were returned to TERRE DI PERSETO. Otherwise, TERRE DI PERSETO may retain the products, in addition to the sums already paid for their purchase.
REFUND TIMING AND METHODS
- Once the products have been returned, TERRE DI PERSETO will carry out the necessary checks regarding their conformity and the conditions and terms indicated.
- In case that the checks are concluded positively, TERRE DI PERSETO will send the consumer, via e-mail, the relevant confirmation of acceptance of the returned products.
- Regardless of the payment method used by the consumer, the refund will be activated by TERRE DI PERSETO in the shortest time possible and in any case within thirty (30) days from the date on which TERRE DI PERSETO physically receives the return, after checking the correct execution of the right of withdrawal itself and upon acceptance by TERRE DI PERSETO of the returned products, each of which must be perfectly intact.
- In the event that there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for the purchase, the refund of the sums, in the event of exercising the right of withdrawal, will in any case be carried out by TERRE DI PERSETO towards the person who made the payment.
PRIVACY
All information relating to the processing of personal data can be obtained by consulting the section “Privacy Policy” of the Site.
APPLICABLE LAW AND DISPUTE RESOLUTION
- The General Conditions of Sale are governed by Italian law and in particular by the Legislative Decree 6 September 2005 n. 206, on the Consumer Code, with specific reference to the legislation on distance contracts and by the Legislative Decree 9 April 2003 n. 70 on some aspects concerning electronic commerce.
- The sale of products and/or provision of services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. The competent court for the resolution of any dispute is the Court of Florence/Foro di Firenze, Italy.
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